At Evolver, we understand the excitement of receiving your new products and we strive to make your shopping experience as seamless as possible. Our Shipping Policy outlines the details of how we process, ship, and deliver your orders to ensure your items reach you in perfect condition and on time.
1. Order Processing: Once you place an order with Evolver, our dedicated team gets to work immediately to process it. We aim to dispatch all orders within 1-2 business days after payment confirmation. During high-demand periods or special promotions, processing times may vary, but rest assured, we are working diligently to get your order ready for shipment.
2. Shipping Methods: We partner with trusted shipping carriers to deliver your items safely and efficiently. Depending on your location and the items in your order, we offer various shipping options, including standard, expedited, and express shipping. You can select the shipping method that suits your needs during the checkout process.
3. Shipping Rates: Shipping costs are calculated based on the weight of your order, the shipping method chosen, and your delivery address. We strive to offer competitive shipping rates while ensuring the security and timely delivery of your products. You can view the shipping costs for your order during the checkout process before making a payment.
4. Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package in real-time. This allows you to monitor the progress of your delivery and estimate the expected arrival time. For any concerns regarding your shipment, our customer support team is always ready to assist you.
5. International Shipping: Evolver proudly serves customers worldwide. We offer international shipping to many countries, ensuring that our products can reach enthusiasts and customers globally. Please note that international shipping may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.
6. Delivery Timeframes: Delivery times vary based on your location and the shipping method chosen. While we strive to provide accurate delivery estimates, please be aware that unforeseen circumstances such as weather conditions or customs delays might affect the delivery schedule. We appreciate your understanding and patience in such situations.
7. Damaged or Lost Shipments: In the rare event that your order arrives damaged or is lost in transit, please contact our customer support team immediately. We will initiate an investigation with the shipping carrier to resolve the issue promptly. Your satisfaction is our priority, and we will work diligently to find a satisfactory resolution.
8. Contact Us: If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience with Evolver is enjoyable from start to finish.
Thank you for choosing Evolver. We appreciate your trust in us, and we look forward to delivering exceptional products right to your doorstep.
Evolver Customer Support Team